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This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use the service and tells you about your privacy rights and how the law protects you.

We use your personal data to provide and improve the service. By using the service, you agree to the collection and use of information in accordance with this privacy policy. 

In order to better provide you with services and information, Bee Cave Recovery (BCR) may collect personally identifiable information, such as your first and last name, email address, and phone number. We do not collect any personal information about you unless you voluntarily provide it to us. You may also visit our site anonymously.

We may use your personal data to contact you regarding admission, promotional materials or other information of interest to you. You may opt out of receiving any, or all, of these communications from us by contacting us at or calling 737-222-5155.


We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

The confidentiality of alcohol and drug abuse client records maintained by Bee Cave Recovery is protected by two federal laws:

  • Health Insurance Portability and Accountability Act of 1996 (HIPAA), 42 U.S.C. art. 132d et seq., 45 C.F.R. Parts 160 and 164

  • Confidentiality Law, 42 U.S.C. art. 290dd-2, 42 C.F.R. Part 2.

Generally, Bee Cave Recovery may not say to a person outside the program that you attend the program, nor disclose any information identifying you as an alcohol and/or drug user, or disclose any other protected information except as permitted by federal law.

Federal law permits Bee Cave Recovery to disclose your health care records without your consent for the following:

  1. To report a crime committed on Bee Cave Recovery premises or against Bee Cave Recovery personnel

  2. For research, audit or evaluation

  3. To medical personnel in a medical emergency

  4. In connection with treatment, payment (insurance company) or health care operations

  5. To appropriate authorities to report suspected child or elder abuse and/or neglect

  6. As allowed by a court order

Before Bee Cave Recovery can use or disclose any information about your health in a manner which is not described above, we must first obtain your specific written consent allowing it to make the disclosure. Any such written consent may be revoked by you in writing.


Information relating to your treatment at Bee Cave Recovery is protected by federal regulations specific to drug and alcohol treatment, which are known as 42 CFR Part 2. These regulations protect the confidentiality of information relating to the identity, diagnosis, prognosis, or treatment of any patient in a drug or alcohol treatment program. Bee Cave Recovery may not disclose records relating to your treatment without your written consent. Under 42 CFR Part 2, the terms of a written consent to disclose information must specify the scope and types of information to be disclosed, the parties to whom the information may be disclosed, the purpose of the disclosure and the timeframe of the consent. You may revoke a consent to disclose information relating to drug and alcohol verbally or in writing at any time.

Bee Cave Recovery may ask for your written consent to disclose treatment information for certain purposes, including releasing treatment information to or obtaining information from your other medical providers, obtaining payment from insurance or other payors, contacting your family  with written consent by you either for treatment purposes or in the case of a medical or other emergency. Bee Cave Recovery will not disclose your treatment information for these purposes without your consent.

Under HIPAA you have the right to request restrictions on certain uses and disclosures of your health information. Bee Cave Recovery is not required to agree to any restrictions you request, but if it does agree then it is bound by that agreement and may not use or disclose any information which you have restricted except as necessary in a medical emergency.

You have the right to request that we communicate with you by alternative means or at an alternative location. Bee Cave Recovery will accommodate such requests that are reasonable and will not request an explanation from you. Under HIPAA you also have the right to inspect and copy your own health information maintained by Bee Cave Recovery, except to the extent that the information contains psychotherapy notes or information compiled for use in a civil, criminal or administrative proceeding or in other limited circumstances.

Under HIPAA you also have the right, with some exceptions, to amend health care information in Bee Cave Recovery’s records, and to request and receive an accounting of disclosures of your health-related information made by Bee Cave Recovery during the six years prior to your request. You also have the right to receive a paper copy of this notice.

In accordance with Title 6 of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, Title 9, Section 10800, and Americans with Disabilities Act of 1990, each person receiving services from an alcoholism or drug abuse recovery or treatment facility shall have rights which include, but are not limited to, the following:


  1. You, or your legal guardians, have the right to accept or refuse treatment after receiving this explanation.

  2. If you agree to treatment or medication, you have the right to change your mind at any time (unless specifically restricted by law). You have the right not to receive unnecessary or excessive medication.

  3. You have the right to a humane environment that provides reasonable protection from harm and appropriate privacy for your personal needs. To be accorded safe, healthful and comfortable accommodations to meet his or her needs.

  4.  To be free from verbal, emotional, physical abuse, inappropriate sexual behavior or contact, exploitation, humiliation, harassment and/or neglect.

  5. To be accorded dignity and respect in contact with staff, volunteers, board members and other persons. You have the right to have your rights explained to you in simple terms, in a way you can understand within 24 hours of admission, which can help in decision-making. You have the right for your culture, psychosocial, spiritual, and personal values, beliefs and preferences to be respected.

  6. You have the right to appropriate treatment in the least restrictive setting available that meets your needs.

  7. You have the right to be told the program's rules and regulations before you are admitted including without limitations, the rules and policies related to restraints and seclusion. Your legally authorized representative, if any, also has the right to be and shall be notified of the rules and policies related to restraints and seclusion. Restraints and seclusion is not used at Bee Cave Recovery.

  8. You have the right to be told before admission:

    1. the condition to be treated;

    2. the proposed treatment;

    3. the risks, benefits, and side effects of all proposed treatment and medication;

    4. the probable health and mental health consequences of refusing treatment;

    5. other treatments that are available and which ones, if any, might be appropriate for you;

    6. the expected length of stay;

    7. what is to be expected of treatment;

  9. You have the right to a treatment plan designed to meet your needs, and you have the right to take part in developing that plan. You also have the right to meet with staff to review and update the plan on a regular basis.

  10. You have the right to meet with staff to review and update the plan on a regular basis.

  11. You have the right to refuse to take part in research without affecting your regular care.

  12. You have the right not to receive unnecessary or excessive medication.

  13. You have the right to have information about you kept private and to be told about the times when the information can be released without your permission.

  14. You have the right to be told in advance of all estimated charges and any limitations on the length of services of which the facility is aware.

  15. You have the right to receive an explanation of your treatment or your rights if you have questions while you are in treatment.

  16. You have the right to make a complaint and receive a fair response from the facility within a reasonable amount of time.

  17. You have the right to complain directly to the Texas Commission on Alcohol and Drug Abuse at any reasonable time.

  18. You have the right to get a copy of these rights before you are admitted, including the address and phone number of the Texas Commission on Alcohol and Drug Abuse.

  19. You have the right to have your rights explained to you in simple terms, in a way you can understand, within 24 hours of being admitted.


If you believe your privacy rights have been violated, you can file a complaint with the Dept. of Health and Human Services / Office for Civil Rights by email at or by calling the National Office at 202-205-8725 and asking for the OCR Health Information Privacy Complaint Form and / or for the appropriate Regional OCR Office. Bee Cave Recovery will take no retaliatory action against you if you file a complaint about our privacy practices.


Bee Cave Recovery is required by law to maintain the privacy of your health information and to provide you with notice of its legal duties and privacy practices with respect to your health information.

Bee Cave Recovery is required by law to abide by the terms of this notice. Bee Cave Recovery reserves the right to change the terms of this notice and to make new notice provisions effective for all protected health information it maintains. Revised notices will be posted in all Bee Cave Recovery offices and website, as well as given to all active patients.

Bee Cave Recovery does not share, sell, or rent our client list to third parties.

This online privacy policy applies only to information collected through our website and not to information collected offline.



If you have questions or would like additional information about our privacy practices, please contact us at:

1114 Lost Creek Blvd., Suite G40

Austin, TX 78746


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